Returns and Refunds

Cancelling an order or returning an item

You can cancel online orders in the period before dispatch, and can initiate a return within 14 days of receiving items. After initiating a return, you have 14 days to send the item back to Hayloft.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To start the return process, we require proof of purchase by email and will then issue details of how to proceed.

Damaged or faulty goods

Goods damaged in transit should be notified as soon as possible after receipt, and within a maximum period of 30 days from purchase. Please email details and photographs of damage to info@thehayloftgallery.co.uk. Please retain all packaging. Refund or exchange will be offered for goods damaged in transit, and this will be processed once items are received by Hayloft.

We sell individual artist made items and antique or vintage items. By their nature

Refunds

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. Refunds will be processed back to the original payment card, usually within 7 days.

Late or missing refunds

It may take some time before your refund is officially posted. Contact your bank or credit card company if a refund is not received within 10 days. If you still do not receive your refund, please contact us at info@thehayloftgallery.co.uk.

Exchanges

Due to the nature of our products, direct exchanges are usually not possible. Where possible, we will offer an alternative item.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or damaged in transit.

If you are returning more expensive items, please use a trackable shipping service that provides adequate cover for the value and type of item.

Refund and Returns Policy